Housing and Estate Cleaning
Uniformity and optimisation of performance is prevalent in the soft service solutions provided by Wetton within the housing cleaning sector. With a combination of innovative processes and pioneering customer experience management techniques including our 24 hour customer helpdesk with our 'Golden Hour' promise that we will respond within 1 hour of notification for any communication via our helpdesk .
From the very inception of Wetton in 1949 we have provided services to a wide and varied business community within the housing sector. On each every occasion, a bespoke view is taken to evaluate the specification to determine best practice approach. We benchmark standards, reaching agreement with client’s quality standards and deliver against robust service level agreements and key performance indicators.
Our management operates from a virtual office environment using the latest technological aides. We have identified and applied systems that allow our management to spend the majority of their time in front of customers and staff alike.
Wetton currently operate a number of contracts with the service provision of building cleaning services for various social housing associations such as: -
- Charlton Triangle
- Viridian Housing
- Solihull Housing
- Tower Hamlets
- Wrekin Housing
- Clarion Housing
For contracts of a similar nature, we have ensured that a ‘Working in Partnership’ approach is adopted to contribute to the benefit of residents 'loving where they live'. We deliver service solutions to a range of communal building types within our contractual commitments; which could include various types of pre-war walk-up blocks to large modern system-built estates. All locations with communal areas are cleaned and maintained both internally and externally. Our overall aim is commitment to enhancing the quality residential environments and ensuring our service delivery models reflects the needs of our clients and stakeholders.